RETURNS & EXCHANGES POLICY
RETURNS &
EXCHANGES POLICY
RETURNING THE
PURCHASE
Refunds on Cash On Delivery (COD) orders will be credited to your UA
Gift Card, which can be used for future purchases. Any future purchases will be
subject to the same COD/shipping fee procedures, if applicable.
Credit Card returns will be credited back to your credit card.
Value Added Tax (VAT) on the product purchased will be refunded.
In the event that an item you have ordered is unavailable, we will
inform you by email as soon as possible and, where payment has already been
made, refunds will be credited back to the original payment card used for the
transaction.
The UA Gift Card credits have an expiry period of 12 months.
RETURNS OR EXCHANGES
EXCLUSIONS
For hygiene purposes, the following items cannot be returned:
swimwear, earplugs, goggles, swimming paddles/fins, sports bras, socks, gloves,
shoe laces, insoles, bandages, hand wraps, towels, mats and other similar
items. Products that come in sealed packaging cannot be returned.
ORGANISING RETURNS OR
EXCHANGES FOR REGISTERED CUSTOMERS
To organise a return or exchange, registered users must login to your
registered account. Go to your ‘My Account’ and to ‘Returns & Exchanges’
and submit a request within 14 days of
receiving your order. You will receive a notification.
You can track your return or exchange by clicking on ‘Track Your
Order’.
ORGANISING RETURNS OR
EXCHANGES FOR GUEST USERS
To organise a return or exchange, guest users must submit a request
via the ‘Track Your Order’ page within 14 days of receiving the order.
Alternatively, you can also contact Customer Care on +966561338451 Saturday to
Thursday from 11:00 am to 11:00 pm (GMT+4). During Ramadan, our working hours
are 8:00 PM - 2:00 AM from Saturday - Thursday.
ADDITIONAL
INFORMATION
Returned items must be received within 14 days of receiving the full
order. Any returns received after the mentioned period will not be processed
and the goods will be returned to you, and the shipping cost will be charged to
you.
If you've placed an order with more than 1 item, you can only request
a return once all the items from your order have been delivered to you.
Return or exchange of items is only permissible once.
Any additional items returned that were not included in the approved
list of returned items will be sent back to the customer and the shipping cost
will be charged to the customer.
All items must be returned in one package.
All items must be returned in their original packaging with all tags
attached. Please ensure you include any belts and any designer packaging that
may have been included. If in any case where the products have not been
returned in their original state, used, etc. then the customer will have to pay
for the shipping charges for the return. The customer will not be allowed to
choose their means of shipping the products, it will be returned through the
shipping company/companies we work with only.
All items are quality checked before dispatching, however, if you
receive a damaged or faulty item then please login to your registered account.
Go to your ‘My Account’ and to ‘Returns & Exchanges’ and follow the steps
within 48 hours of receiving. For guest users, submit a request via the ‘Track
Your Order’ page.
You will receive an email to confirm that your return or exchange
item(s) has been received and will process the refund.
Returns, exchanges and refunds of products purchased online can be
done through the processes mentioned above.
STRUGGLE RIGHTS
Please note that Struggle reserves the right to refuse refunds or
exchanges on items that are considered to be unfit for resale.
Returns made outside of the 14-day timeframe will not be accepted and
sent back to you and the shipping cost will be charged to you.